"I do not understand the delay"

About: South Western Ambulance Service NHS Foundation Trust

(as the patient),

The following feedback was received by South Western Ambulance Service NHS Foundation Trust via an online Have Your Say survey:

I called the 111 service for advice on if I should go to A&E or attend the EPAU unit as I had abdominal pain in early pregnancy and I was advised that I would get a call back from a clinician (no specification regarding a nurse/healthcare assistant/doctor) within an hour.

I waited an hour and a half and my pain was increasing and no call back had been received so my husband drove me to A&E. I was in the A&E department for an hour and a half and as my phone was on silent I did not hear a call back.

By this time I had been asked to return to the hospital for a scan but no resolution to the pain and more worry as the potential of an ectopic pregnancy.

I received a call from the clinician at the out of hours service who I informed of what I had done given no call, and I was asked to go through everything that had been discussed, when I was then informed I could possibly be in the early stages of a miscarriage and therefore to just wait and see.

At no stage had anyone suggested this (although I do understand that an ectopic pregnancy would require surgical removal and loss of pregnancy) but it was very upsetting to be advised this after A&E had reassured me and my husband enough for us to be able to rest.

I do not understand the delay of nearly 3 hours for the initial call back.

I doubt if personally use the service again.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

South Western Ambulance Service NHS Foundation Trust is very grateful to those who take the time to contact us.

All feedback helps us improve the services we offer to our patients and their families.

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