"A call to Emergency Service from Warminster"

About: South Western Ambulance Service NHS Foundation Trust

(as a relative),

The emergency service was called when my son (50 yrs old) became ill whilst staying with me.

The response was immediate and advice given - a Paramedic from Warminster (Gerald) attended within 10 minutes - he was extremely competent and whilst we were waiting for the Ambulance he had taken a complete history and inserted a cannula and set up a drip. He created an atmosphere of calm.

The ambulance came from Trowbridge the attendants were Chris and Clare, They were excellent and worked with the paramedic to transfer the patient to the ambulance - they competently dealt with a convulsive fit which occurred during transfer.

I really commend these members staff for their professional manner and ability to deal with a difficult situation.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Retired Nurse

Thank you for taking the time to share your experience. I hope your son is feeling much better and is making a speedy recovery.

It is always rewarding to hear that our staff are continuing to provide the best care to our patients when they need us most.

I would very much like to pass your kind comments onto the members of staff who attended to your son. In order to do this I will need a little more information regarding when and where the ambulance attended. Please could you contact me, at your convenience, on 01329 453831 or email laura.martin@swast.nhs.uk.

Thank you again for sharing your story.

Laura

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