"Treatment of next of kin December 2013"

Anything else?

Followed dads ambulance from the care home to stafford a&e . Queued up at reception windows to check in to see dad. The lady asked if i were a relative without being prompted. I replied and gave my name, phone number and address and was told to sit in the waiting room for ten to fifteen minutes until called .Waited for 1 hour and gave up waiting and went back to the window and was immediately let in to my dads bedside. During this time ,my dad was confused about his history and why he was there, and the staff made a mistake without full information and nearly another without my intervention. The lady on the desk obviously made an error of judgement/ mistake or just was not interested . I dont know.