"ignored or short staffed?"

About: Ipswich Hospital

Anything else?

The last thing you want to do is moan unnecessarily was when people are looking after you. I found every member of staff very nice when they were actually dealing with you but getting their attention was difficult. Buzzers and alarms went unanswered for up to 15-20 minutes each time, you were not told what was happening and questions were answered in a non specific way, almost fobbed off to keep you quiet. People turned up unexpected to carryout a procedure that you didn't know where going to happen! Generally I felt like I was a burden and I couldn't wait to leave. Sad really because I support the NHS and generally feel that nurses to a good job, but on this occasion I was not impressed. Short staff or lack of interest?

Story from NHS Choices

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Response from Ipswich Hospital

We are very sorry that you had such a poor experience of care. Would you be able to get in touch with us directly so that we can discuss your concerns and comments together? The telephone number to call is 01473 702064.

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