"Going to take 7 months for daughter to get her lenses for dyslexia "

About: Telford referral and quality service (TRAQS)

(as a parent/guardian),

The appointment was for my daughter. She is dyslexic and uses coloured lenses to read.

We went to the opticians for a prescription, they referred to GP to request colorimetry clinic for a new colour to be selected. GP referred to hospital, appointment was arranged for Shrewsbury orthoptic department.

When we arrived for our appointment we were told we'd been booked in to the wrong clinic and no the colorimentry clinic and would have to wait for a new appointment. New appointment is not until late February!

It's now going to take at least 7 months for my daughter to get the colour on her lenses, each day the colour she is using works less well, by this time she'll be struggling to read!

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Responses

Response from Sharon Clennell, NHS Telford and Wrekin CCG – TRAQS Operations Manager, TRAQS, NHS Telford and Wrekin CCG

Please accept our apologies for the delay in your daughters treatment. When TRAQS refer you to the hospital, your daughters referral letter should be reviewed before your daughters appointment by the hospital consultant. So if your daughter had been booked in to the wrong clinic, you should have been informed prioir to your visit. Which would have course have saved you what was a wasted journey.

If there is anything that we can do to help please do not hesitate to contact us on 01952 580441. Unfortunatley waiting times and hospital appointment availability are outside of TRAQS control and determined by the hospital.

Once again please accept my apologies.

kind reagrds,

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