"People going through miscarriage deserve dignity, sympathy and privacy"

About: Leeds General Infirmary / Accident and emergency Pinderfields General Hospital / Accident and emergency Pinderfields General Hospital / Gynaecology St James's University Hospital / Gynaecology

(as the patient),

After I started to bleed I was advised to go to my nearest A&E which was Leeds General Infirmary. The care I received there was fantastic. We weren’t waiting very long at all. They gave me a full assessment, booked me in for a scan at the EPU at Jimmy’s for the next day and told me to go home and rest. If I started to bleed severely I was told that I had to go straight to nearest hospital.

Within minutes of arriving at home, I started to suffer from cramps and bleed very severely and so I was taken to my nearest hospital Pinderfields. On arriving at Pinderfields, I was left in a corridor with a lady having a fit next to me and a prisoner handcuffed to his chair at the other side of me. As I was bleeding really heavily, I was placed in a wheelchair by the ambulance staff but no nurse or hospital staff came to see me. I was inconsolable as I knew I was losing our baby and yet me and my partner were left with no privacy of a cubicle or room. We were just left in the corridor. Eventually we were moved to a curtained area but one which the public could look into. (It only had curtains at the side). At no time was I offered any sanitary products or anything for the pain.

A nurse came to see us and I was asked to do a urine sample and was given a bowl to provide the sample in. I did explain to the nurse that it was possible it would just be blood in the sample. I was asked to use the unisex toilet just off of the corridor. The only way I can describe this is I gave birth to our baby into the bowl. This was very distressing for both me and my partner and something which I will never forget. To make matters worse we were left for some time with the bowl containing our baby. Eventually a nurse came and took the bowl from my partner without saying anything. She just walked off. She came back a while later and told us that I needed to see a doctor. All the time we were just left with no privacy.

We were moved from curtained cubicle to what I can only describe as a waiting room and eventually, after hours of being at Pinderfields, we were moved back to curtained cubicle (but one which belonged to another patient who was having a x-ray). We saw a doctor. She handed me a cocodamol and a paracetamol and told me to go home and that she could book me in for a scan for 3 days’ time. As I had a scan booked by Leeds for the following day I told her not to book me in.

The care I received at the EPU at Jimmy’s was fantastic. They were very caring and professional at the most difficult time in my life. They confirmed that I had had a complete miscarriage.

We still don’t know to this day what Pinderfields have done with our baby and that for me is the hardest thing. I just hope they learn and treat people who are going through this with the dignity, sympathy and privacy that they deserve.

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Response from Paul Jepson, Patient Liaison Manager, Mid Yorkshire Hospitals NHS Trust

Dear Saints

We are very sorry for your loss and send our condolences to you and your family at this very difficult and distressing time.

We would really appreciate the opportunity to speak with you about your poor experience and would invite you to contact Helen Hey, Assistant Chief Nurse, on 01924 543570 at your convenience.

Alternatively, if you would like to forward your contact details by email, we will get back to you.

The email address is pals@midyorks.nhs.uk

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Response from Patient Experience Team, Leeds Teaching Hospitals NHS Trust

Dear Saints

Please accept our sincerest condolences for your loss. We would also like to thank you for taking the time to provide your feedback at such a difficult time.

We have passed your kind comments to the A&E department at the LGI and EPU at St James's Hospital.

With best wishes

Update posted by saints (the patient)

Dear Patient Experience Team Teaching Hospitals NHS,

Thank you for passing on my comments with regards to my care at the LGI and EPU at St James's hospital this is really appreciated.

many thanks

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