"Appointment notification"

Anything else?

The appointments department contacted my wife by telephone to inform her that she had an appointment the following day with the gastroenterology department. I contacted the office of the doctor who had requested to see my wife as I had concerns about her current health. I spoke with who I believed to be the secretary of the doctor and attempted to explain the current situation surrounding my wife's health and would it be possible to have any earlier appointment. I was told that there were no other appointments available and was given the impression that I was not being really listened to.I tried to explain to the person again but was left feeling exactly the same and was told not to raise my voice. I explained that I was concerned about my wife and asked if another doctor could see my wife. I was informed that it was not possible and told not to raise my voice or the person would end the call, which the person did.If the person I spoke to believed I was raising my voice it was because I was very frustrated with her attitude which was I feel quite unsympathetic. I received the impression from this person that that was the appointment my wife had been given and that was that. This contact with Stepping Hill on this occasion was completely different from other visits with medical staff.