"Incredibly rude"

About: Hospital For Tropical Diseases

Anything else?

Just had referral from doctor, very concerned, phoned and spoke to outpatient receptionist - incredibly rude, just hung up on me even though I still had questions to ask. Outrageous customer service, I was nothing but polite, enquiring about a condition i'm very concerned about. Not impressed - has really upset me.

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Response from Hospital For Tropical Diseases

The Hospital for Tropical Diseases would like to apologise for the service falling short of expectations on this occasion. We take patient care and patient experience very seriously . If you would like to contact PALS on 020 3447 3042 with more details we can look into this further

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