"No satisfied"

About: Royal Preston Hospital

Anything else?

After having the problem for the 3rd time I would have thought some investigations would need to take place rather than a consultant telling me "well maybe next time something will show up that hasn't this time". I'd rather get to the bottom of what's going on now, that end up in hospital again. The nursing staff, HCA's were wonderful and I couldn't fault them, always a smile no matter how busy they were. However I felt the SHO's and consultants weren't really all that bothered about me. When the SHO was reading out my notes to the consultant he gave my history of complaint wrong. I mentioned this to the consultant and her reply was "ok". On the second ward round I mentioned my concerns about my reoccurring problem to the consultant who said to me there was nothing she could do. I always makesure I read my discharge letter.... Good job as my history of complaint was still wrong. Could this not have an effect on possible treatment! Needless to say I am booking an appointment with my GP and finding out where I can go from here. I certainly don't want to be back in hospital for the 4th time.

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Response from Royal Preston Hospital

Thank you for providing feedback. We are concerned to read your comments and would welcome the opportunity to investigate further. Please could you contact Customer Care on 01772 522521 so that we can discuss the issues and see what we can do to try and resolve them.

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