"A Service that isn't joined up"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ Royal Devon & Exeter Hospital (Wonford) / Gastroenterology Royal Devon & Exeter Hospital (Wonford) Gastroenterology EX2 5DW
Posted by MrFrustrated (as ),
I live in the Bovey Tracey area of Devon. I had a referral to Gastroenterology regarding an ongoing condition.
I called the Devon Access and referral team (DART) in October and chose the Royal Devon and Exeter (RDE) hospital for my consultant's appointment. I was told to expect an appointment through the post within 2 weeks, but nothing arrived.
Since then I have been trying to get an appointment arranged, and I am still waiting after nearly 8 weeks. I was told the delay was caused because my GP did not include the results of my previous endoscopy with the referral, and was told to call my GP surgery. Having done so, the GP surgery insist that it has now been resolved, but still no appointment.
The DART team have given me two different numbers to call at the RDE, but staff there say my Choose and Book reference has no use and that I need an RDE number - and that they have no appointment booked for me. It seems like I go round and round in circles, and the call is now back with the DART team to progress.
The NHS just doesn't appear to be a joined up organisation.