"Over-capacity is not a good excuse!"
About: Hull Royal Infirmary Hull Royal Infirmary Hull HU3 2JZ
Posted by Barbara
I have been a patient of the Opthalmology Dept. for many years now and hoped that the opening of the new Eye Hospital would improve the waiting times between follow-up appointments. Sadly this seems to be worse than it was before. My visits were to monitor my ocular hypertension which, owing to the prescribed eye drops, were managing the pressures in my eyes. For several years the pressures were acceptable and I did not worry too much when I was not seen on a yearly basis and just waited for an appointment to turn up. This changed last December (2012) when I attended the nurse-led glaucoma clinic which, incidentally, was 19 months after my previous appointment. It was then found that the situation had changed with one of my eyes and I had lost a little sight meaning that it now had glaucoma. The nurse prescribed different drops and saw me again in January (2013) to make sure the drops were working. She told me she would see me again in about 5 months. Next month it will be a year since I was seen! I have phoned the appointments clerk only to be told by a very harassed sounding person that because of 'over-capacity' there is a delay and everyone must be seen in the correct order. I agree that we shouldn't queue jump but I want to know why this situation of 'over capacity' has arisen. It seems to me there is something very wrong with the funding of this department and it is time that someone with some authority sorted it out.