"Could be better"

About: Queen Elizabeth Hospital (Birmingham)

Anything else?

my partner stopped in the QE hospital for 3 nights in December after an operation. Positives: - The room she was place into was pleasant and well equipped. - In our experience, the staff were friendly and polite. - The operation and after care were good whilst there. - Doctors and nurses visited promptly when they committed to - There was always someone available to keep an eye on things and make sure everything was ok. Negatives: - Had to wait 8 hours in recovery for a hospital bed to be available. - There was blood on the walls of the ward room which had not been cleaned off (I hope from the previous occupant) - The food provided was disgusting (no other word for it). It seems a vegetarian breakfast contains bacon! - Hot drinks were rarely offered. - Despite asking whether the medication she was on would cause constipation and being assured that these were not side effects, we spent an agonising few hours in a late night badger clinic 2 days later waiting for a gp, because of an inability to go to the toilet. (checking the print on the medication, it clearly states a side effect of constipation as a common occurrence! The gp also stated constipation was a common side effect) Not impressed!

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We would like to thank you for the positive feedback you have provided. However, we are very disappointed to hear that there were certain aspects of your partners stay that did not meet your expectations. We are very keen to hear more about your partners experience so that we can take action to rectify this with the ward concerned. Therefore, we would welcome the opportunity to discuss it further. If you would like to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will also be pleased to assist. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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