"Semen analysis"

About: St Mary's Hospital (London)

Anything else?

Tax payers money hard at work! Shocking experience, have to leave a message on machine for call back to make an appointment - 10 weeks to get an appointment which then took another 2 weeks to get results back which was inconclusive as the analysis was not done on the sample within the required time of 60 mins but instead was tested 6 hours later! After 4 months of messing around will need to have the test done privately with a 2 day turnaround at a cost of £160 so fertility treatment can be started without wasting another 4 months to go through the whole thing again. Good work NHS.

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is very disappointed to read your comments and we sincerely apologise for the distress and delays you have experienced. Your comments have been passed to service managers but it would be important to be able to investigate your concerns and seek to ensure that any problems can be identified and this does not happen again. We hope you will contact our PALS service pals@imperial.nhs.uk with your details so we can progress this.

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