"Outpatients - opthalmic department"
About: Cheltenham General Hospital Cheltenham General Hospital Cheltenham GL53 7AN
The receptionist was abrupt and abrasive - not a good start if you were a nervous patient. My eyes were tested by an extremely uninterested member of staff - who was more interested in picking her nails than attending to what I was saying... the member of the specialist team was uncommunicative, uninterested and really dismissive. To be told that a Harley Street specialist was totally wrong in their diagnosis did not bode well. To be told he "could" operate but there was no guarantee that it would be successful (basically don't bother was the inference). No welcome - just pointed to where I was to sit; certainly did not tell me what he was doing. So all in all not a good experience and one that I certainly would not wish to repeat.