"I was listened to and given plenty of time to explain my condition"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Physiotherapy

(as the patient),

Appointment on time. I was listened to and given plenty of time to explain my condition. Follow up appointment given for next week, quicker than I expected.

Providing treatment works I will be quite satisfied.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you again for your comments, which are much, appreciated.

I assume that your referral on this occasion was arranged by TRAQS; in which case I am very pleased to receive such a positive review of your experience.

I am also glad to note that you are more than happy with the service, which you subsequently received from the clinician and hope that your future appointments are of continuing benefit to you.

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