"The leaflet provided said "it's your choice" which is inaccurate"

About: Telford referral and quality service (TRAQS)

(as a service user),

I went to see my doctor in October who referred me to the endoscopy clinic. I received a letter in November advising me I would be contacted in 5 days to arrange an appointment. No telephone call received. I chased TRAQS who were no help by phone.

I had to return to the doctors in mid November as my condition had worsened. It was then elevated as urgent. I rang TRAQS to chase as I was off sick and condition was still of concern.

They advised me by phone appointment for late November, which is just within the 2 week timeframe. I was not offered an alternative time, hospital or any chance at all! It was just given that I would have to wait until Friday next week.

The leaflet provided said "it's your choice" is either inaccurate or the service is not being provided in accordance with the guidelines.

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Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback.

I am sorry if you feel that you have not received a satisfactory service following your referral for an endoscopy. It appears there has been some misunderstanding on how your referral would be managed and as all feedback is anonymous I am unable to comment on how yours was dealt with.

Therefore, if you would like to contact me on 01952 580441 I would be happy to investigate further to at least ensure that any problems of this nature can be avoided in the future but also to ensure that we have done everything we can to resolve the problem in your case.

In reality there is a very specific pathway which we must adhere to in referrals such as yours and again if you contact me I would be happy to explain further.

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