Anything else?

I went into the Urgent Care Center with an abscess which was incredibly painful and I hadn't slept in 3 days because of it. The male nurse I saw was rude and unhelpful he told me that me being there was inappropriate because I was on antibiotics (for 3 weeks, which hadn't improved the situation). He refused to do anything. The next day I was admitted to hospital via A&E because the infection had spread, my temperature was extremely high, my blood pressure too. My heart rate was through the roof, they had me on IV Antibiotics and fluids for 2 days. They then drained the abscess under local anesthetic.

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Response from Redcar Primary Care Hospital

Good afternoon Thank you for your comments regarding your visit to the Urgent Care Centre at Redcar Primary Care Hospital. I am very sorry your experience was a poor one and we would welcome the opportunity to investigate your concerns further. I should be grateful therefore if would contact Mrs Ann Dakin, Ward Manager on the following contact numbers: 01642 283232 or 01642 511142 Mrs Dakin can also be contacted via email on Ann.dakin@nhs.net I would like to also reassure you that your comments will be shared with the urgent care centre staff. Many thanks for taking the time to contact us Yours sincerely Patient Relations

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