"Dr's emergency appointment system"
About: Newport Lhb Newport Lhb Newport NP19 0BH
Posted by Coco1 (as ),
In spring I damaged a tendon in my ankle. After 4 months all seemed fine until recently when my ankle became very swollen and extremely painful. I left it a couple of days to see if it would resolve itself which it hasn't.
Telephoned the Surgery in Newport to get an emergency appointment.
Receptionist asked me for details of what was wrong with me and then told me the nurse is not in and did I think it could wait until tomorrow.
I then advised the receptionist that I didn't know as I'm not medically trained (the ankle is getting bigger every day and the skin is now very tight). The reply - well if dr doesn't think it's urgent they will send you away and tell you to come back the following day. A normal appointment isn't available for 2 weeks hence my request for an emergency appointment.
If a dr's surgery puts in this type of system for triaging emergency appointments then surely they have a duty to ensure a nurse specialist is available?
No wonder A&E departments are overflowing.