"Third World care in supposedly award winning..."
About: West Middlesex University Hospital West Middlesex University Hospital Isleworth TW7 6AF
As a current regular visitor to Osterley 1, clinical base B, I truly hope improvements are seen soon. It is shocking what lack of communication there is between staff and the patient s. The doctor promised today that he would make time to speak with us but he left for home at 4 p.m. without saying a word to us. There has been no information given to us at all. The family member who we are visiting has had many interventions without the family being notified, there has been no explanations as to why drugs have been changed, catheters fitted etc. It is soul destroying to see an emaciated elderly man who has worked hard his whole life being left hungry because no one bothered to help him with his food as promised. Trying to speak to anyone on this ward is impossible. Nursing staff look at you blankly when you ask them a question or rudely reply that they are too busy. The only polite members of staff we have encountered are the cleaning staff. It is shocking that this sub standard level of care can be happening in England in 2013.