"Patient abuse"

About: Darlington Memorial Hospital

Anything else?

I was taken to A&E to Ward 14 by a Porter with a Nurse in attendance on oxygen, arriving on the ward I was taken side room 4 bed 4 and asked to move from the trolley to the bed. The oxygen was removed as I have a heart complaint and before I could get of the trolley a Doctor came in and dragged me by the collar out of the side ward and frog matched me up the main corridor, say " I hear you do not like my Hospital". I was then seen by a nurse practitioner who was really nice, A Doctor came and told me to go home as there was not a problem, the nurse practitioner saw me after he left the room and said "you are staying you are ill" , I left and went home. I told my GP I had stopped treatment and why and never to send me to the Darlington Memorial hospital.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to both the Accident and Emergency department and ward 14 at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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