"Upset about how I was treated"

About: The Royal Liverpool University Hospital

Anything else?

I came into A&E on Tuesday 3rd December 2013 after taking an overdose. I was treated by the nurses extremely well and was looked after very well while waiting for blood tests to come back and to see the Mental Health Team. When I saw a man (don't remember his name) from the MH Team,he treated me horribly and was very unkind to me saying things such as "you're making it all up"...I told him I was still feeling suicidal and I would try to do it again,he just sent me home with no care as to how I felt or what I had said. I was in A&E on Thursday 28th November 2013 after my doctor rang an ambulance as I said I was suicidal,the MH Team (a woman) I saw was nice but she let me go home because I said I was safe. I feel like I've been let down by the MH Team as even though I said I was suicidal they did not help me to keep me safe.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Royal Liverpool University Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience with the Mental Health Team. Although this team is based at the Royal, they are employed by Mersey Care NHS Trust and your concerns need to be addressed to them. You can contact their Complaints team on 0151 471 2645 or 0151 472 4545 or email: complaints@merseycare.nhs.uk. Also their Patient Advice and Liaison Service (PALS) gives information, support and advice to service users and carers. Find out more on FREEPHONE 0800 328 2941 or 0151 471 2377 Sorry that we cannot assist you further.

Updates, changes and questions related to this story