"Recently went to the Elsie Bertram ..."

About: Norfolk & Norwich University Hospital

(as the patient),

What I liked

Recently went to the Elsie Bertram Diabetic Centre for a new diabetic appointment. I was seen by an extremely competent registrar who new their job inside out! The centre itself was an one-stop facility encompassing blood tests, eye photographs, foot care and diabetic nurses. Truly amazing. Right from the intial reception, till the time the doctor told me "good bye - have a nice day", it was right through an extremely pleasant experience. Everybody seemed to be relaxed, smiling all the time and utterly friendly. It appeared more like visiting a hotel for a convocation rather than sorting out my diabetes! Well done.........an exceptional nhs experience

What could be improved

Maybe they will make it a bit less surreal!!!

Story from NHS Choices

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Response from Norfolk & Norwich University Hospital

Thank you for taking the time to feedback on your care in the Elsie Bertam centre. We've passed your comments on to the team.