"Ambulance was late with no explanation"
About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS) South Western Ambulance Service NHS Foundation Trust Patient transport service (PTS) Exeter EX2 7HY
Posted by Fellow454 (as ),
I often need to use the SW ambulance service to get me to my hospital appointments and am usually pleased with the service.
However, on this occasion I had to wait two hours to be collected after my appointment.
The pick-up and drop off arrangements before the appointment were fine. I was collected at 11: 10 for an 11: 20 appointment. After the appointment the ambulance had been booked for 12: 00 to pick me up and take me back home but it did not arrive until 2: 00 pm.
The receptionist at the clinic kept trying to find out where the ambulance was, no one seemed to know. They could not give a reason why there was a delay.
This has happened to me before. This is not a complaint, just a means of flagging up a problem the service may not be aware of.