"Failure to communicate between staff - Ward 31"

About: Freeman Hospital

Anything else?

I have become increasingly disturbed and alarmed at the catalogue of events on Ward 31 Freeman Hospital. It has become clear to me of a complete breakdown in communication between ward staff and where necessary senior staff (ie sister/charge nurse). As a frequent patient on this ward, I have both witnessed and experiences situations which bring into question the professional and caring and hygiene standards within a Renal Unit. The situation is deteriorating and given the lack of supervision and consultation, it has become quite clear - Ward 31 is in terminal decline, unless swift action is undertaken it will necessary for outside agencies to be called in and investigate. A written complain has been forwarded to the Matron of Ward 31 and depending upon the outcome, may well be referred to outside agencies.

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Responses

Response from Freeman Hospital

Thank you for taking the time to post your comments on NHS Choices. We are extremely disappointed to read your rating and review of Ward 31 at the Freeman Hospital and very concerned at the perceived lack of care and communication that you mention. We are very keen to understand more about your specific concerns so that we can ensure they are fully investigated and addressed. As the Matron for Renal Services has received your letter of complaint, we hope that we can fully address your issues and concerns by investigating and responding to your complaint with the help of the Patient Relations Department. If you wish to discuss your complaint in further detail, please contact Matron Ibbotson, Renal Services on 0191 2448960 or a member of the Patient Relations Team on 0191 223 1382.

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