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My 14 year old daughter didn't ...

Story from nhs.uk

"My 14 year old daughter didn't ..."

About: Salisbury District Hospital

(as a relative),

What I liked

My 14 year old daughter didn't have to wait long for her appointment for MRI scan or operation date for her anthroscopy and the staff were friendly and helpful, including the registrar. On operation day the nursing staff were great at making my daughter feel at ease.

What could be improved

Communication between consultant and registrar. Registrar told us she needed a bigger operation and would have to see a specialist, when we went to see consultant 2 weeks after op he said there was nothing more he could do and she would have to live with it! We asked for 2nd opinion and my daughter has now seen consultant at Southampton General who are more than helpful and are operating shortly.

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Responses

Response from Salisbury District Hospital 15 years ago
Salisbury District Hospital

Submitted on 11/08/2008 at 14:34
Published on nhs.uk on 15/08/2008 at 01:00

Thank you for taking the time to write these comments. It is good to hear that you feel our staff were friendly and helpful.

We are sorry that you feel that communication was not consistent. Please do not hesitate to contact us if you would like to give us further information. Lessons can be learned and improvements made by listening to the experiences of those who use our services.

We hope that your daughter's forthcoming procedure is successful and we wish her a swift recovery.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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