"quality of care"

About: The Royal Liverpool University Hospital

Anything else?

Having being admitted to the Royal Liverpool Hospital for blood clots caused by my chemotherapy it was obviously a very worrying time for myself and my family. The care I recieved from the minute I arrived by doctors, surgeons, nurses and health care assistants was unbelievable . I had an op to remove two clots that turned out to be a lot more. The surgeon was able to remove the clots and saved my leg which was something I hadn't even considered was a possibility until I was taken to the ward where other patients with the same symptoms as myself had lost limbs, I was so shocked. In the ward itself ( 8a) the care was mostly very good but there was a definite difference in the standard of care. Some nurses did the basics , Obs etc but very little else with little or no real interaction with the patients. In the evenings we where all extremely lucky to have the care of a male nurse. I actually can't express how professional, caring , compastionate , informative , thorough this man is. We all on the ward welcomed the sound of his voice as he came on duty. I dont know if they are at a different level than the other nurses but if the overall standard of care was delivered in every shift change by every nurse The Royal would be one of the best hospitals in the world. I feel they should be recognised for his devotion to his job, vocation and used as a benchmark or trainer for all nurses at the hospital . I am so grateful for the care I recieved from everyone but the male nurse is something else. Thank you on behalf of myself and family. Alan Mc Manus

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Response from The Royal Liverpool University Hospital

Hi Alan, Thank you very much for your kind comments. We will pass them on to staff. We would like to know a bit more about the concerns you have raised about some of the care on the ward. If you would like to contact the Customer Relations Team, they will be able to help. You can contact them by phoning 0151 706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265. Best wishes for your recovery. Thanks.

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