"five-star treatment"

About: Torbay Hospital

Anything else?

From start to finish I was included in what was being done, what drugs to have, and why ,I was never, ever left out of the loop and every single member of staff with whom I came into contact were cheerful,attentive, kind and very helpful. I have the impression that they all got on together as a team and as individuals who loved the job they were doing. The ward was spotless, as were the facilities, and the food was exceptionally good. I felt that as a patient, I was valued (I had 2 previous hip operations at another hospital, and could write a book on the appalling behaviour and attitude of staff there, and my after-op treatment was something out of a horror story; happy to tell anyone who might be interested!) Everyone at Torbay treated me like a human being, from the most excellent surgeon, anaesthetist and theatre staff, right to the cleaning ladies are absolutely wonderful, and I truly cannot praise everyone highly enough, or thank them sufficiently. Pain treatment was simply amazing; I wanted to run round the ward! It is 4 weeks today since my hip replacement, and I use one crutch only to get about, and frequently indoors simply use a walking stick, and have never recovered so quickly .from any surgery. I would commend Torbay Hospital absolutely whole-heartedly to anyone contemplating surgery of whatever kind, and should I ever need help again, would never attend anywhere else, in spite of the face that I dont drive and have no access to transport. My deepest gratitude and thanks to all concerned. Katherine Walker

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Response from Torbay Hospital

Dear Ms Walker We were delighted to read about your recent positive experience of our Hospital. It was so good to hear such positive comments about such a wide range of staff and about all aspects of your care. We are really pleased that your recovery is going so well. Thank you for taking the time to provide this feedback, which we will share with our staff. Kind regards, South Devon Healthcare NHS Foundation Trust

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