"The best local A & E Department in the UK"

About: Dumfries & Galloway Royal Infirmary / Trauma & orthopaedics

(as the patient),

Had to visit our local Dumfries Royal Infirmary A & E Dept following severe pain, loss of sensation and grip in my left arm.

This is what happened on that Tuesday afternoon: -

Registered at A & E Reception

2 mins later: Called to see Triage Nurse

7 mins later: Seen and examined by Staff Nurse

7 mins later: Seen and examined by A & E Consultant

5 mins later Diagnosed with possible trapped nerves to left arm, in C5, C6 vertebrae by Consultant

2 mins later: Consultant prescribed Painkillers plus referral to Physiotherapy

4 mins: Painkiller Prescription plus supply of Painkillers given to me by Staff Nurse

4 mins later: Discharged from A & E Department.

I was only in the A & E Dept for just over 30 minutes, from arrival to discharge.

I must say this was wonderful service, which I'm certain cannot be beaten anywhere else in the United Kingdom.

Makes me thankful I live in Dumfries and Galloway, and not in a large city.

Praise where praise is certainly due! Well done!

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Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway

Thank you for taking the time to provide us with your feedback. I am delighted you had an excellent care experience.

I have forwarded your comments to the staff concerned as I know they will appreciate your kind words. We are indeed fortunate to have such a committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening for staff to receive such positive feedback.

If you have any further comments or improvements that you would like to suggest please do not hesitate to contact us.

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