"Booking appointment through Devon Access & Referral Team"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by 99scilly (as ),
I saw my GP recently and we decided on a referral to the cardiology team at the Exeter hospital where I have been seen before. On Sat I received a letter from the GP Surgery asking me to ring the DART team to book an appointment. When I rang (on Monday as they don't work at weekends) and gave my UBRN (which I presume means Unique Booking Reference Number) I was asked if I would like to be seen at Exeter, Taunton or Torbay. I chose Exeter. I was then informed that DART would now send the GP referral letter to the Cardiology team in Exeter. They would decide an appointment date and let me know.
I asked why the GP letter had to go via DART, which has delayed the process by a week? The explanation was given that DART could make an appointment at Taunton or Torbay but not at Exeter. If that is the case - and I had decided on Exeter in discussion with the GP - why does the process not accommodate that choice rather than enforce all referrals to Exeter cardiology to be delayed by going via DART?