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About: New Cross Hospital

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My mom was admitted to a&e 9th of July 2012 with breathing problems she was in last stage of lung disease and had nearly lost her life one month before due to lung failure... When we arrived at the hospital my mom was in agony with her chest and crying out in pain i was begging staff to give her pain relief and get a doctor to her she was 67 years old and also couldn't breath properly my mom was left in a corridor outside the resus unit for 4 1/2 hours without seeing a doctor...painrelief...or a chest xray even though i had explained to nurses she had almost died a month before due to her weak lungs...when she finally got a bed in resus she had a chest xray and it came back she had pneumonia she was begging for pain relief the nurse took her time fetching it in the end i screamed at the nurse to hurry up...my mom died an hour later...i will never forgive the treatment my mom received that night it still haunts me today....they had saved her life a month before then did nothing to help in that night New cross is not a nice place to be staff can be rude and my dad died exactly a year later from cancer i made sure he never went to new cross at the end he died in the comfort of his own bed because of how much the staff let me down with my mom...

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Responses

Response from Jamie Emery, Patient Experience Lead, The Royal Wolverhampton Hospitals NHS Trust

Thank you for taking the time and trouble to post your comments regarding the experience your late mother received. Please accept my sincere condolences for your loss.

To enable me to look further into your concerns, can you please contact our Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

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Response from New Cross Hospital

Thank you for taking the time and trouble to post your comments regarding the experience your late mother received. Please accept my sincere condolences for your loss. To enable me to look further into your concerns, can you please contact the Patient Advice and Liason Service (PALS) on 01902 695362. Kindest regards Jamie Emery Patient Experience Lead

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