"from ward to xray then back to ward"

About: Victoria Hospital / Trauma & orthopaedics

(as the patient),

I was taken from ward 10 victoria hospital on at 10. 30am to xray as I had had knee replacement day previously. Xray was very busy but I was not left in main area but down side which was quieter. I only waited 10minutes and was xrayed then porter immediately came and took me back to the ward.

I was back on the ward before 11am. The xray staff and the porter were very kind and helpful.

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Responses

Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Mrs getaboutbetternow

Thank you once again for taking the time to tell us about your experience in the Victoria Hospital recently. I was pleased to hear that the X Ray staff and the porters were kind and helpful and was also pleased to hear that you did not have a lengthy wait. I will make sure that the staff in these areas are made aware of your positive feedback and I will also take the opportunity to share it with the Management Team.

Providing feedback like this helps us to reinforce good behaviour and standards.

Kind Regards

Louise Ewing

Patient Relations Manager, NHS Fife

01592 648153

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