"Terrible experience time after time"

About: Countess Of Chester Hospital

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My Father is now an inpatient for the third time in 10 weeks. Each time he leaves the hospital he is sicker than when he went in. When I asked somebody why this was the case, they just said "we know he doesn't seem to be getting better". My Dad has already contracted pneumonia after the first stay and ended up being readmitted, discharged too early and back in again two days later. This time is even worse, as my already weak Father who has serious heart problems and pneumonia is left to suffer in a ward full of norovirus patients. There is no evidence of isolation of the symptomatic patients and we are all shocked at this. There is no evidence of any infection control measures being taken. My Stepmother rang my Father this morning and he says he feels "wretched", all this to a backdrop of someone vomiting violently. It's like hell in there and my Father is now so low in mood and has lost all hope of recovering it's heartbreaking. I have a clinical job in a busy city centre hospital and understand how difficult conditions can be at this time of the year. To be fair, the nursing staff have been kind, but that does not excuse what I have seen in this hospital over the past several weeks. This whole experience has caused upset beyond belief to my Father and to his family. As relatives of a loved one in this hospital, we are worried sick and dread each day coming as there is always some other issue to worry ourselves sick over. We are all in total despair over this.

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Responses

Response from Countess Of Chester Hospital

Dear Tina 2013, We are sorry you feel your father has had a negative experience. We take all patient feedback very seriously and therefore we will use your comments to see what we got wrong. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have been required to make as a result of your comments. The Patient Experience Team

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