"Uncaring ENT/Audiology Dept"
About: Addenbrooke's Hospital Addenbrooke's Hospital Cambridge CB2 0QQ
Posted by Anonymous
I attended this dept because I was having trouble hearing in my left ear. The consultant I saw was dismissive, just wanting to get me out as quickly as possible. I felt she was uncaring and that she thought I was wasting her time. There was no explanation as to what the problem with my ear was and no empathy whatsoever. She said I needed an MRI scan but didn't explain what this test would be looking for. After waiting several weeks for an appointment with the Audiology dept, they did lots of other tests but didn't explain what they were for either. I was told the hearing in my ear was quite good - however they pressed me into having a hearing aid, even though they said it probably wouldn't help my condition as its not age-related deafness. The person who fitted the aid was curt, I felt like I was being rushed through the system. Aftercare for hearing aids is poor if you work full time like me, as everything is geared around older people who are retired and can go to the clinics during the week. On top of this, when they wrote to me the envelope clearly had 'Audiology Dept' visible in the window envelope, whilst for personal reasons I did not want my family to know I was going at that stage, so I beleive they breached my patient confidentiality. So no I would not recommend these departments to anyone.