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QEQM The Heart Centre

Story from nhs.uk

"QEQM The Heart Centre"

About: Queen Elizabeth The Queen Mother Hospital

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On the 20 November I was admitted to the above centre as a day patient for a cardiac catheterisation. I really appreciated the genuine kindness and personal attention from of all members of the staff on the ward, who were also very courteous and helpful towards my husband who accompanied me. Every stage of the treatment was well explained and I was deeply impressed by the professionalism of all concerned. This unit is accredit to the NHS. Well done.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 23/11/2013 at 10:07
Published on Care Opinion at 10:16

Thank you for taking the time to feedback. I am really glad to read about your experience. We are very proud of our cardiac services and the fantastic staff who provide great care with kindness and professionalism. They are a credit to the NHS.

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Response from Queen Elizabeth The Queen Mother Hospital 10 years ago
Queen Elizabeth The Queen Mother Hospital

Submitted on 04/12/2013 at 08:18
Published on nhs.uk on 05/12/2013 at 03:00

Thank you for your kind words and we are really pleased to hear that both you and your husband had such a positive experience. Your comments will be fed back to the staff involved. Positive feedback is an extremely powerful tool to motivate staff and we are grateful that you have taken the time to provide us with your comments.

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