"audiology"

About: University Hospital Of Hartlepool

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hello my name is mr george young when i came home by aeroplane in february 2013 from a holiday my ears allways block up with the pressure when we land only this time my right ear did not unblock so i went to my doctors then to a walk in for treatment they sent me to hartlepool hostpital where the the doctor said it was liquid in the inner ear then i had to wait another 6 or 7 weeks to go back and see him again he sent me for a xray to see what was going on in my ear that was 24th july 2013 the nurse said i would get a letter telling me to come back and see the doc a week passed then 2 weeks 4 5 6 then i received a letter to go and see the doc at hartlepool hostpital which was canceled and igot another date which was canceled then yet another date which was also canceled the i finaly got a date for 21/11/13 at 15-20 i then recieved a call from the hostpital at 14-00 to tell me yet again it was canceled and i will have to wait for an other date just what is going on in the nhs this is getting rediculous i have worked all my life paid all my taxes never asked anyone for anything until now and this is how i am treated.

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Response from University Hospital Of Hartlepool

We are very disappointed to read about your recent experience. We would very much appreciate the opportunity to discuss your concerns. You can get in touch with us by ringing our patient experience team on 01642 624719. If the team are unable to take the call, please leave a message and they will get back to you as soon as they can. Alternatively you could send an email to patientexperience@nth.nhs.uk.

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