"Was treated like an object not a person"

About: Horton General Hospital

Anything else?

Went to the Horton with a long standing problem that crops up maybe every 12-18 months. I have a clear letter from my doctor outlining my problem and treatment plan. So as not to hold pain relief being administered. I was delt with by a junior doctor who wasn't interested in letter or my husbands explanation. He insisted on conducting many needless tests and I was I severe pain for 2-3 hours. He also transferred me to the JR when I'd said no. The consultant at the JR was great and completely understood my problem. Nodding his head when I told him how I'd been treated at the Horton. It was a distressing visit made worse by a jobs worth doctor who wouldn't listen.

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Response from Horton General Hospital

Thank you for your comments relating to your recent visit to the Horton General Hospital A&E Department. I am very sorry to hear that the service you received was not of the standard you would expect and we would be very happy to look into the issues you have rasied and provide you with a response. If you would like us to do this, please do not hesitate to contact Mrs Sue McNiven, Complaint Co-ordinator on 01295 224001 who will be very happy to discuss the complaint process with you, or, alternatively, you can email complaints@ouh.nhs.uk.

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