"I had a phone call from TRAQS and had no idea who I was speaking to"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Glacier45 (as ),
I was telephoned by a GP and booked for an appointment. When I arrived at the surgery I discovered I had been booked to see the practice nurse, not the GP. I was surprised and a bit put out. She was, however, very caring and dealt with my issues and the appointment for my physio came through promptly.
I had a phone call from TRAQS and had no idea who I was speaking to - by the way, no where in this leaflet does it explain what TRAQS stands for - I've forgotten what was said on the phone... (initially it felt like just another 'cold call' and where had they got my number from, and were the bona fide).
My experience of the physio department has been great - treatment is ongoing, but treated with respect, listened to, clear plan of treatment.
This leaflet is a touch condescending and ambiguous (am I the service user or the patient? ). Discussing my referral with who? Positive experience and recommending to others doesn't really come in to it... a very sharp question!