"I take my father in for regular ..."

About: West Middlesex University Hospital

(as a relative),

What I liked

I take my father in for regular appointments at the hospital. lately he had been suffering from severe pain, so our GP had referred him to the specialist in west mid.

So what did I like, well some of the nurses were caring and considerate. the place seemed cIean don't have much else postivity to say.

What could be improved

Once I got my father into the building there were no wheelchairs to be found. He was already in much pain and when I asked at reception for any wheelchairs they simple told me "they were out". One lady was in such pain byt he time she had got to tghe waiting area, the nurse had to put her on a office chair to wheel her round. This is not the first time this has happened! This is simply a poor show. Once my father had seen the consultant, he seemed somewhat rude and said that he shouldn't be seeing him unless he was referred. Due to the pain he was having in his back, the doctor said to get an x-ray. This took a total of 2 hours, when there was not even many people waiting. Many other patients had to chase up their x-rays. VERY POOR TREATMENT OF PATIENTS.

Story from NHS Choices

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Response from West Middlesex University Hospital

Thank you for taking the time to write about your experience at our hospital. We strive to make the patient experience as positive as we can, and we apologise for the lack of wheelchairs available on the day of your visit. We have 10 chairs available for public use in the main reception area, which are in constant use daily. We are aware that our current stock of wheelchairs is inadequate for the volume of patients coming to the hospital and have therefore ordered a further 20 wheelchairs which are due to be in use by the end of July.

We were sorry to learn that about the lack of assistance from our reception staff, we are in the process of introducing a 'Welcome Team' made up of trained volunteers who will go that extra mile to find a chair or assist visitors to their appointment. Once again we apologise for the inconvenience caused to yourself, and your father on the day of your visit to us.