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Excellent staff care and attention.

Story from nhs.uk

"Excellent staff care and attention."

About: Hull Royal Infirmary

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I was referred to to the Dept of Neurosurgery. Every member of staff that I came into contact with me was outstanding. The receptionist was friendly and helpful, and because I was sent to a different waiting room, she looked out for my daughter who was meeting me, and showed her where to go. A nurse continually checked how long people had been waiting, and gave updates to them. Again she had a lovely manner. I was, delighted to see the consultant on time and he had excellent communication skills. He had an assistant with him who also had an excellent manner, explaining everything before carrying out any tests. I was referred for further tests in other departments which were carried out without along wait. I was very pleased to be copied in to all letters to my doctor

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Responses

Response from Hull Royal Infirmary 10 years ago
Hull Royal Infirmary

Submitted on 26/11/2013 at 09:11
Published on nhs.uk on 27/11/2013 at 03:00

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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