About: Sunderland Royal Hospital Sunderland Royal Hospital Sunderland SR4 7TP
Posted by AGONISING PAIN!
Proviso! the main A&E were excellent...no qualms about that and Id recommend it to anyone. The problem occurs when they admit you to a ward. These short stay wards are abysmal! B20 in particular was nothing short of a disgrace and a more unprofessional lot you will never find. I asked 13hours for pain relief and actually left and returned to A&E begging for pain relief. Id asked the nurse to get the Dr many times and pleaded for pain relief only to be told "in a minute!". Paracetamol just didnt cut it (I was later given ZoMorph and oramorph...shows how bad the pain was) 10pm meds were given at 11:15 and 11:45, and a IV antibiotic given at 12.30!! At what time are you supposed to go to sleep?!? The staff speak in slang and just treat you as a nuisance and basically run the ward for their benefit and ease. I will never enter that ward again, Id insist on being pushed to the main exit. They asked me to fill in a questionnaire regarding the quality of the staff, ward etc within hours of going on it. I wasnt given the form, I was asked the question and told the positive answers.....obviously you pick on of those....they fill it in, making a mockery of the process....they even ask about stuff up to discharge (youve only been in hours!) Please lord, I hope you never have to attend this ward. The staff are unprofessional and some should be sacked for their total lack of respect and professionalism. It's rather dirty too. A disgrace to the NHS.....Management need to sort it ASAP!!! Once I was moved to a real ward after the "assessment" it was like winning the lottery, I could have cried after I was then looked after with care and compassion and given pain relief regularly in a pristine ward by dedicated professionals. Proving the hospital know how to do it and can excel.........unfortunately also proving the ethos and leadership on some of the wards need addressing immediately