"contacting the hospital by phone"

About: Queen's Hospital (Romford)

Anything else?

i need to change my appointment so i tried ringing the number indicated on my referal letter.i was put into a electronic queue for an hour after a automated voice said''your call is important to us''.i had to visit the bathroom so i had to hang up. when i returned i redailed, i heard a ringing tone, then got cut off after 2 3/4 mins. this happend six times. i then tried the web .this gave some more numbers. t rang the first one only to be put in a queue again. i then tried the second number. the female at the other end gave me the same number i started with after i told her it was the same one. she then said she would connect me to the dept. i wanted. What is the matter with your staff / why dont they listen.she asked if i would like to compalin, i said yes in seconds i heard a ring tone for 30 mins!!. you need more staff to answer the phones and ones that listen i have tried to navigate your on line changing of appointment .i dont know if it worked. you could make it more simple to elderly people to use

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Response from Queen's Hospital

Thank you for your comment. I am very sorry to hear that you have had difficulties contacting our hospital. I can understand this must have been very frustrating for you. If you would like to speak with our PALS team, please call 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely, Stephen Burgess Medical Director

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