"Patient letter"

About: East and North Hertfordshire NHS Trust

(as a relative),

Great care at Lister hospital but just jarred by the letter that has arrived some 6 weeks after the event which refers to my husband as she throughout ....can't decide if lack of oversight or due to automated response.

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Responses

Response from Peter Gibson, Associate director, public affairs, East and North Hertfordshire NHS Trust

We're very sorry that this has happened - sounds like that this, for whatever the reason, was a genuine mistake.

We would like the opportunity to put this right and at the very least provide you with a personal apology for any distress caused - would you be willing to contact us at generalenquiries.enh-tr@nhs.net so that we can get this very important matter addressed?

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Update posted by Thankful relative (a relative)

Thank you - no need, you redeemed yourselves with an excellent response, and letter from the last appointment which was concise and very helpful.

Thank you to Ms A Ayub who was excellent SpR in Mr Filipovich team.

Response from Peter Gibson, Associate director, public affairs, East and North Hertfordshire NHS Trust

We'll pass your kind words on to Ms Ayub - hope all continues to go well for you.

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