"Poor staff attitude in urology clinic"
About: Southmead Hospital / Urology Southmead Hospital Urology BS10 5NB
Posted by DJ1010 (as ),
I attended the outpatients department and was appalled at the unprofessional behaviour I witnessed.
One member of nursing staff was loud and brash and was almost shouting at a man about his 'bladder cancer treatment' and was almost telling him off as well as letting everyone know what was wrong with him! It was an embarrassing and shocking experience.
Whilst there I also heard this person and another nurse talking about a specimen that had been wrongly labelled with the incorrect patient details. It appeared that they were not sure if the right patient was told they were clear of disease!
When we were called in we were not asked to confirm who we were. We also saw, before our consultation, an elderly man get called in and came out quickly because he was not the right person, the doctor discovered this. The same nurse told him to listen next time!
I felt that we were in a place which was uncaring and potentially lethal. I heard numerous patients complaining about the care and attitude of some of the staff.
We hear about the Stafford hospital disaster. Southmead will be next. Please don't say you have not been warned.