"Thank you TRAQS for being the most professional part of the process"

About: Telford referral and quality service (TRAQS)

(as the patient),

TRAQS were very good, as were my GP surgery but my experience with the PCT team who assessed my case was shocking. It took me 3. 5 years to get an answer to whether I could received my operation, and that was after I was left no alternative but to complain.

I was appalled by the whole experience, thoroughly disgusted at their inefficiency. I was disgusted at their level of service - or lack of!

Thank you TRAQS for being the most professional and efficient part of the process! !

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Responses

Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG

Hello,

Thank you for sharing your feedback. TRAQS is very pleased to hear that our service met your expectations. We are however very sorry to hear about your lengthly wait for your operation. I understand that you have already complained about the care that you received. I have attached the link below detailing information about the complaints process in the NHS which you may find helpful.

http://www.nhs.uk/choiceintheNHS/Rightsandpledges/complaints/Pages/NHScomplaints.aspx

Many thanks

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