When the appointment letter came it said to use the enclosed blood test from and have the test at least a week before. No form enclosed! 2 calls later one was sent, but it was blank so our doctor pointed out it was of no use.
Phoned again and was given a number to call which continously went through to a fax machine. Phoned yet again and was told by some girl to contact the pathology lab! !
Luckily, a friend told me about the patient liason officer who was extremely helpful and left a message until the appropriate person at last I got a blood test form.
However, by now it was too late to get the test done before the hospital appointment so this meant another call to re-book.
The actual appointment experience was excellent. A very short wait and a good explanation of my condition. A follow up appointment came and a blood test form ready to use next time!
A great pity that an excellent hospital experience was tainted with such poor level of performance by the booking department.
"Poor level of performance by the booking department"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Jinx902 (as ),
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