"Slow process"

About: King's Mill Hospital

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My Mum had to go to Emergency services with back and stomach pains, early care within the hospital was good to start with. However, needing scans to investigate the cause of the pain we had to constantly chase dates and times when they would be done. We discovered that someone had written on my Mums notes "sometime this week" even though my Mum is in constant pain. She finally had the scan on Wednesday but now requires another scan at QMC, once again we are chasing this as we are being told nothing, in the meantime my Mum is still in pain. At the end of the day, getting the processes done would free up a bed and of course that would mean my Mum would be on the mend, 5 days on we are no closer to a solution on 1 of the problems they discovered. Today is Friday, if its not done this afternoon then its a wait until next week as they don't work weekends. I must add that they cleared up an infection (the scan is for a different problem) and in general the nurses have been kind and considerate when I am visiting, however, one nurse / doctor did not stress the urgency of the scan on the paperwork and there seems to be a culture of giving pain elief instead of making arrangements to identify and target the cause of the pain. If this was done, the patient would feel better, would have less pain relief (saving money) and a bed would be free for another patient. Common sense in my opinion, not for Kings Mill though.

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Responses

Response from King's Mill Hospital

Thank you for taking the time to let us know about your concerns. Please contact our Customer Services team on 01623 672222 (monday to friday, 8.30-5.00) who would be happy to assist if required.

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