"Respiratory ward"

About: Hammersmith Hospital

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I recently had quite a long stay in Christopher Booth ward while various things were done to try to achieve some control of my asthma. As someone how hates hospitals with a passion, I was dreading it, and so was extremely impressed with the fantastic care I received. The nursing staff on the ward are second to none - both professional and friendly, and however busy they were, they always had time when I needed them. Their attentiveness and close observation of the patients also meant that when I was taken ill on a couple of occasions they were able to advise the doctors that while I might not have fitted the standard criteria for a severe asthma attack, they had seen the decline and knew I was in a bad way. The resp team doctors are also fantastic, again always having time to listen to my concerns. Unfortunately a couple of the on call doctors let the rest down during my stay, with one not coming at all after being called when I was suffering an attack during the night, and a second being extremely rude, repeatedly calling me 'madam' when I asked him not to, and insisting I was 'fine' even though my peak flow was at 40%! In both situations the exceptional nursing care prevented me coming to serious longterm harm, but its a pity they had to.

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Response from Hammersmith Hospital

Imperial College Healthcare NHS Trust is delighted to have your feedback. Thank you for taking the time to express your kind appreciation for the nursing care you received and how important that was to you. We are sorry to hear your experience of the on call doctors and this will be passed on to the team for attention. We hope you are making good progress and thanks again for the review.

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