"(Tell us your experiences in 500 ..."

About: The James Cook University Hospital

(as the patient),

What I liked

(Tell us your experiences in 500 words or less)

What could be improved

Visited for ante natal appt, waiting area didnt appear clean and was extremely hot.

Staff were very abrupt and did not communicate with me, I did not feel at ease during procedure.

Clinic was running 2 hours late, which I can understand happens, but would have been helpful to be informed of this upon arrival so could leave waiting area for drink / cool off.

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Response from The James Cook University Hospital


Thank you for your comments, although I am sorry you did not have a positive experience at your antenatal appointment. Please be reassured your comments will be sent to the Management Team for this department. Should you wish to discuss your concerns further please do not hesitate to contact the Patient Advice and Liaison Service on 0800 0282451.

Best Wishes for the future.