"Mixed feelings about the care received"

About: Stoke Mandeville Hospital / Accident and emergency

(as a relative),

My son sat with a broken arm for two hours before being assessed by a nurse. A doctor was passing, saw the state he was in and immediately gave him morphine.

My point is, that a doctor should be the first port of call, not a receptionist. See a doctor immediately, who can straight away, action X-ray, medication, minor injuries queue or to be taken for additional assessment, bloods, ECG etc, then the booking in receptionist should come to the patient, with a portable device to take details. The triage system, should also then be followed up, by a nurse, however the more serious cases, or obvious injuries can be dealt with more quickly by an experienced doctor.

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Responses

Response from Stoke Mandeville Hospital

We are really sorry to read about your experience. If you haven't done so already, please can you contact our Patient Advice and Liaison Service (PALS) so that we can discuss the matter in more detail and take any action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk Kind regards Buckinghamshire Healthcare NHS Trust

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Response from Buckinghamshire Healthcare NHS Trust

Thank you for taking the time to comment. We are really sorry to read about your experience and thank you for your feedback.

If you haven't done so already, please can you contact our Patient Advice and Liaison Service (PALS) so that we can discuss the matter in more detail and take any action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk

Kind regards

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