About: St Michael's Hospital (Bristol) St Michael's Hospital (Bristol) Bristol BS2 8EG
Posted by Matthew
My partner was referred to St Michael’s for both an internal and external ultrasound scan. When she finally managed to speak with the appointments team they booked the internal scan and advised her to book the external scan when she was in the department. Following the internal scan she attempted to book the next one. The receptionist was rude and uninterested in this request. “ You don’t need another one” was the response. When questioned she admitted that two requests had been made by our GP but as they didn’t understand what the second one was for they ignored it. We then spoke with the supervisor, a very patronising woman. “ No dear you have had a scan you don’t need another one you can go now” We asked several times if they would phone the GP and confirm the referral and they refused point blank. At this point my partner got very upset. She was worried about the reasons for the scans and the response of the staff was unhelpful to say the least. Eventually the member of staff who undertook her scan came to speak with us. When we explained the issue, again, she checked for us and it was clear that there was a second scan needed but they didn’t perform it in that department. Therefore, rather than assist my partner to sort the issue and obtain the scan she need they went as far to tell her she didn’t need it just to clear a problem of their plate. I am a Clinical Negligence solicitor and so did not just accept it when we were told she did not need another scan, I was in the GP appointment with her and well aware of the scans she had been referred for. Someone else may have accepted this information and had the diagnosis of a potentially serious issue missed. We have no complaints about the lady who performed the scan. However the admin staff in the ultrasound department are rude, indifferent and unhelpful. We are trying for a baby at the moment and I have serious concerns over attending this department again despite it being the most convenient for us.